Processing
Please allow up to 3 business days for your order to process (stock depending). Please allow for more for those that are back ordered or pre-ordered. Dates should be noted on the individual product page so please keep track of that.
Returns Policy
You may return most new, unopened items within 7 days of delivery for a refund. Return shipping is at your expense. We do have a 15% restocking fee on any items that are being returned.
You should expect to receive your refund within 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), the time it takes us to process your return once we receive it (2 to 5 business days), and the time it takes your bank to process our refund request (2 to 5 business days).
If you need to return an item, please contact us at Returns@skyhighcaraudio.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please allow up to 10 business days depending on location to to receive your package after it has shipped. This time accounts for location and any delays that might occur. Please note that more often than not, this wait time is drastically decreased.
We do offer a 2 day shipping method for $14.99 (excludes amps, subwoofers, batteries, alternators and subwoofer enclosures). This method does not expedite the processing of your order, but will be shipped using a 2 day shipping method.
Extend coverage & benefits
● Worry-free shipping protection: Cover your package against loss, damage, and theft, so if your delivery doesn’t
arrive safely, Extend will provide a replacement.
● Hassle-free claims: With Extend, you’ll never have a deductible or fees. Simply file a claim with your email
address or Extend contract ID (most claims are resolved in minutes).
● Convenient support: Extend is always happy to help and has online support 24/7.
Why add Extend?
Extend provides affordable shipping protection with a modern, easy-to understand process. Extend Shipping Protection
protects your package en route; whether it’s a mixup on the truck, a mishandling from a shipping carrier, or it's stolen while
you’re at work, you’re covered.
Easy claims, great service
Filing a claim with Extend is simple. Contact Extend online or by phone at (877) 248-7707. They’ll process your claim in
minutes and once approved, send you details on your replacement.
Am I able to cancel my Extend shipping protection plan?
Shipping protection is non-refundable.
If you opt out of the Extend Shipping Protection, Sky High Car Audio will not be liable for lost, stolen, or damaged packages beyond the accepted claim amount with the shipping company.