SHCA Shipping & Return Policy

Shipping

Sky High Car Audio ships worldwide. We use USPS, FedEx, and UPS for domestic shipments within the United States. International orders are shipped via FedEx or UPS.

Some products may have shipping restrictions and may not be eligible for certain destinations.

Order Processing

Most in-stock orders are processed and shipped within approximately 3 business days, depending on product availability.

Orders containing backordered, pre-order, or manufacturer-built products may require additional processing time. Estimated availability dates, when applicable, are listed on the individual product page. We recommend reviewing these dates before placing your order.

Domestic Shipping & Free Shipping

Sky High Car Audio offers FREE standard shipping on eligible orders shipping within the 48 contiguous United States.

Free shipping applies to standard shipments and may not apply to oversized, heavy, freight, restricted, or manufacturer-direct items. Large or heavy items may require additional shipping charges or freight shipping.

We also offer shipping to Alaska, Hawaii, APO/FPO addresses, Puerto Rico, and other U.S. territories. Shipping availability, costs, and delivery times may vary based on destination, package size, weight, and shipping method selected. Additional charges may apply for larger or heavier shipments.

Expedited Shipping

Customers may choose from available expedited shipping options during checkout if they would like to receive their order sooner.

We offer a 2-Day Shipping option for $14.99 on eligible products. This service upgrades the shipping method only and does not expedite order processing.

The $14.99 2-Day Shipping option is not available for amplifiers, subwoofers, batteries, alternators, subwoofer enclosures, or any oversized item. If this shipping method is selected for an ineligible item, Sky High Car Audio reserves the right to adjust the shipping method or contact the customer regarding additional shipping charges or available alternatives.

International Shipping

Sky High Car Audio proudly ships internationally.

International shipping rates are calculated during checkout based on the destination, package size, weight, and selected carrier service. International customers are responsible for selecting their preferred shipping method before completing their purchase.

International customers are responsible for all duties, taxes, customs fees, brokerage fees, import charges, and any other fees imposed by the destination country. These charges are not included in the order total and are the sole responsibility of the customer.

Delivery times for international orders vary depending on destination, customs processing, and carrier delays. Estimated delivery times are provided by the carrier and are not guaranteed.

All international sales are final. We do not accept returns, exchanges, or refunds on international orders for any reason. Customers are encouraged to carefully review product details and order information before completing their purchase.

If you have any questions before placing an international order, please contact us at sales@skyhighcaraudio.com and we’ll be happy to assist.

Tracking & Delivery

After your order ships, you will receive a shipment confirmation email containing your tracking information.

Delivery estimates are provided by the shipping carrier and are not guaranteed. Transit times may vary due to weather, holidays, carrier delays, customs processing, or other circumstances outside of Sky High Car Audio’s control.

Shipping rates are based on package size, weight, destination, and selected shipping method. Carrier charges are calculated using billable weight and dimensions, and measurements may be rounded according to carrier policies.

If you have any questions regarding shipping before placing an order, please contact us at sales@skyhighcaraudio.com.

Return Policy

You may return most new, unopened items within 7 days of delivery for a refund. Return shipping is at your expense. We do have a 15% restocking fee on any items that are being returned.

You should expect to receive your refund within 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), the time it takes us to process your return once we receive it (2 to 5 business days), and the time it takes your bank to process our refund request (2 to 5 business days).

If you need to return an item, please contact us at sales@skyhighcaraudio.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

*Please note that orders placed using any financing option are not eligible for returns or refunds. All sales made through financing are final. We encourage you to carefully review your order before completing your purchase.

**Please note that B-stock, liquidation, and closeout products are not eligible for returns or refunds. All sales on these items are final. We encourage you to carefully review your order before completing your purchase.

Route Coverage & Benefits

Worry-free shipping protection for your order.

When a package is lost, stolen, or damaged, Route replaces it for you—helping protect your order from common shipping issues.

What Route Covers:

Lost packages: If your package is stuck in transit and hasn’t arrived.
Stolen packages: If tracking shows it was delivered but you didn’t receive it.
Damaged items: If your order arrives broken or unusable.

Why Add Route?

Peace of mind: Get complete shipping protection for your order.
Fast, easy claims: File online through Route’s website or app. Most claims are resolved in under 48 hours.
24/7 support: Route’s team is always available to help via shoppers.help.route.com.
Eco-conscious: Route offsets the carbon footprint of every shipment.
One-click tracking: Monitor all your protected orders with the Route app.

How Much Does It Cost?

Route protection is 3% of your order total, or $3.00 if your order is under $100.

How to File a Claim:

Go to claims.route.com
Enter your email or Route Order ID.
Choose your issue: lost, stolen, or damaged.
Upload photos if applicable and submit.
Most claims are reviewed and resolved within 1–2 business days.

Can I Cancel Route Protection?

Route protection is non-refundable once added to your order.

If Route protection is declined at checkout, Sky High Car Audio is not responsible for lost, stolen, or damaged packages beyond what the shipping carrier covers.

If you have any questions or need assistance with a claim, feel free to contact us. We’re happy to help!